You can see a list of solutions to common issues below.
Frequently asked questions
Q: What if I can’t see the option for a one-game pass?
A: If the match in question is less than 24 hours away, you should see an option for the match for your location on our sign up page.
If you don’t see this, your browser is likely showing you an older version of the page. You will need to do what’s called a “force refresh” to see the latest options.
On some devices, this is simply a case of accessing the page and then holding down the CTRL key and pressing F5, but you can find further instructions on how to do this here:
Q: Do I need an access code?
A: There’s no access code required.
Then, sign in using the email address and password you used when you registered.
Within your account, you’ll see your Live Video link. Select this around 15 minutes before kickoff and you’ll see the video on the next page.
Q: I’ve ordered a Stranraer FC LIVE season subscription. Do I need a one-game pass for cup games?
A: Yes. You will need a one-game pass to watch any cup or playoff matches.
The Stranraer FC LIVE season subscription works like a season ticket, with only regular home league games included.
Q: Can I watch on a smart TV, Fire Stick or similar devices?
If your smart TV or streaming media player has a web browser (such as Chrome, Firefox or Silk), you should be able to watch the stream, but it’s best to get this set up ahead of time.
Once you’ve registered and paid on the website, enter https://www.stranraerfc.org/account in your smart TV’s web browser and sign in with your email and password.
Click the Live Video link 15 minutes before kickoff to watch the stream. Use the small square icon on the video to make it full screen.
If your TV does not have a web browser, you can connect a suitable device such as a laptop to your TV via an HDMI cable, or use a USB-C to HDMI cables or similar to connect your phone to your TV.
Q: I don’t have a PayPal account, how do I pay?
Our checkout gives you the option of paying by PayPal or by credit/debit card, so you don’t need a PayPal account.
Q: My internet is slow, will I be able to watch the game?
Unfortunately, if you have slow internet there’s not much we can do to help.
Our video coverage is streamed in 1080p full HD, so you’ll need a strong internet connection and a device capable of watching streaming full HD video. If you encounter buffering during the match, this is likely to be the problem.
If you’re in any doubt whether your connection can support full HD video, please check you can stream in 1080p HD on the likes of BBC iPlayer or YouTube.
If you have many devices (eg mobile, tablet, laptop) using the same connection, it may help to deactivate wi-fi on some of these devices.
Q: I’ve forgotten my password.
A: You can reset your password to get back into your account.
If your problem isn’t covered here, please email [email protected] at least an before kickoff if possible, and we’ll do our best to help.